This page explains how to ask for your data to be deleted from the Afaq Sites platform, what is deleted, and what is kept and why.
01If you own a center's account
- Send a request to close the account from the account's registered email to info@afaq-digital.com. We will check that you are the account owner.
- The site and dashboard stop, and we keep the data for 30 days, during which you can ask for a copy or change your mind.
- After 30 days we delete all the center's data, including site content, images, files, student details, bookings and messages.
- The data is gone from backups within a further 14 days, because each backup is deleted automatically after 14 days.
02If you are a customer of a center
Your data is held by the center you deal with, and the center is responsible for it. Please contact the center directly or use the privacy page on its site. The center can delete your data from its dashboard. If you write to us instead, we will pass your request to the center and help it act on it.
03What is kept after deletion
- Invoices and accounting records: kept for 6 years because UK law requires it, and used for nothing else.
- Security records: kept until the end of their period (2 years) where they are needed to investigate misuse.
- Anything the law requires us to keep for an open dispute or an official request from a competent authority.
04Timing
We reply to every request within 30 days. If a request is complex we may extend this by up to two more months, and we will tell you why.