These terms are the agreement between Afaq Digital Ltd ("Afaq", "we" or "us") and the center or organisation that opens an account on the Afaq Sites platform ("the center" or "you"). By opening an account or using the platform, you agree to these terms, our privacy policy and our data processing agreement.
01Who can use the platform
- You must be at least 18 and authorised to contract on behalf of the center or organisation you register.
- The platform is a business service and is not offered to consumers for personal use. The 14-day cancellation right for consumer distance contracts therefore does not apply.
02Your account and its security
- You are responsible for the accuracy of the details you register and for keeping them up to date.
- You are responsible for keeping passwords secret and for everything done through your account and the staff accounts you add.
- We recommend turning on two-step verification. Tell us at once if you suspect unauthorised access.
03The service
The platform gives the center a website and a dashboard to run it, with services that depend on the plan, such as bookings, students, groups, attendance, invoices, WhatsApp messages and the AI assistant. Features differ between plans as shown on the pricing page. We may develop the service and change some features over time; we will not remove a core feature of your plan during a paid period without telling you in advance.
04Free trial
We may offer a free 30-day trial. When it ends, the site and dashboard stop until you choose a plan and pay for it. Your data is kept as described in section 10.
05Prices and payment
- The prices that apply are those on the pricing page when you subscribe, in the currency shown there. Taxes are added where they apply in your country.
- Subscriptions are paid in advance for each period (monthly or yearly, as you choose) and renew automatically at the end of it unless you cancel before then.
- Payments are handled by Stripe, and an invoice for each payment appears in your dashboard.
- If your plan's price changes, we will tell you at least 30 days in advance, and the new price applies from the next renewal.
06Late payment
If a payment is not made on time, you get 7 days of grace during which the site keeps working and we remind you. After that, the site and dashboard stop until payment is made. Your data is not deleted at this stage.
07Cancellation and refunds
- You can cancel renewal at any time from your dashboard, and your plan continues until the end of the paid period.
- Payments for a period that has started are not refunded for the remaining days, unless the law requires otherwise or the fault is ours.
- Prepaid WhatsApp message credit can be used only on the platform and is not refunded in cash unless the law requires it.
08Your content and responsibilities
- The content you add belongs to you. You give us a limited permission to host, display and back it up only as far as needed to provide the service.
- You are responsible for your content being accurate and lawful, and for holding the rights to the images and text you publish.
- You are responsible to your customers for their data, for getting the consents you need from them, including a parent's consent for data about students who are minors, and for answering their requests about their data.
- When sending WhatsApp messages, you follow WhatsApp Business policies, message only people who have dealt with you and agreed to be contacted, and send no spam.
- The AI assistant's replies are generated automatically and may contain mistakes. You are responsible for the information you give it and for reviewing how it performs.
09Prohibited use
You may not use the platform for:
- any activity that breaks the law in your country or in the United Kingdom, or any content that is misleading, offensive or infringes other people's rights;
- collecting people's data without their knowledge, or sending bulk messages to people who have not agreed to them;
- trying to break into or disrupt the platform, reach another center's data, or overload it with excessive automated requests;
- spreading malware or scam links, or pretending to be another organisation.
10Suspension and closing an account
- You can ask to close your account at any time. We keep your data for 30 days after closure so you can download it or change your mind, then delete it as described on our data deletion page.
- We may suspend all or part of your account if you seriously breach these terms, or where needed to protect the platform or others. We will tell you why unless the law prevents it.
11Intellectual property and the credit line
The platform, its templates, designs and code belong to Afaq. You may use them only during your subscription. A small line in the footer of the center's site shows that it was designed and developed by Afaq Digital.
12Availability
We work to keep the platform available at all times, but it may sometimes stop for maintenance or for reasons outside our control. We try to schedule planned maintenance at quiet times.
13Limits of liability
- Nothing in these terms limits any liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
- Apart from that, we are not liable for indirect losses such as loss of profit, customers or reputation.
- Our total liability for any claim is limited to what you paid us in the 12 months before the event.
14Indemnity
You agree to compensate Afaq for claims made by others because of your content or your breach of these terms or the law.
15Changes to these terms
We may update these terms and show the date of the last update at the top of the page. If a change is significant, we will email you 30 days before it takes effect, and continuing to use the platform after that means you accept it. If you do not agree, you can cancel your plan before the change takes effect.
16Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them. We always prefer to settle disagreements amicably, so please contact us first.